FAQ

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Why KhmerWays ?

 

 

The Real Cambodia

We take our clients to places where tourists rarely go and where they can enjoy rural Cambodia as it is.

No Mass Tourism

Away from the major tourist attractions via back roads, our customers will get the exclusive feeling of a unique experience by visiting remote places by themselves.

Like the Locals

The best way to experience the life of locals is to behave like locals. Our Honda Dreams blend in, unlike many other tours with fancy means of transportation which might not be as welcome.

Quality Matters

At KhmerWays, we commit ourselves to details. Services like free water, cold towels, quality helmets, etc. are natural to us. This helps to achieve the best experience for our customers possible.

Safety First

To avoid traffic in Siem Reap, our tours leave from the edge of town. Before departure, our guides give extensive instructions. Customers who don’t want to drive themselves are welcome to sit on the back of our guides’ motos.

Unique Experience

Most important to us is that the customer is more then just satisfied. Achieving this is possible by offering an unmatched service. We are proud to say nobody out there can offer a product like ours in terms of QUALITY, CUSTOMER SATISFACTION AND CREATIVITY

FAQ

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 Do I drive myself?

Ideally yes but not necessary. Both is possible, whereby the driving is part of the fun and easier as you think. Safety is of utmost importance and we will make sure that you know what you do before we head out!

Can I rent a bike?

This is not possible in Siem Reap, since it is prohibited by law!

Do Khmer Ways tours leave everyday?

All our tours leave on any day, except for April 14-15th due to Khmer new year.

The Mekong Discovery does not run between August 01st and October 31st due to weather conditions and is also not available between December 24th and January 10th.

Do I need an insurance?

It is a condition of participating in a Khmer Ways tour that each traveler holds travel insurance for the duration of the trip. Insurance must include comprehensive medical and emergency evacuation.

Terms and Conditions

Payment

Once you made a booking for a Khmer Ways tour and your booking is confirmed, you will be required to pay the full amount to Khmer Ways at Check-In on the day of departure in cash.

Customized group travel tours require a 25% deposit after you received your booking confirmation. The second deposit amount is 25% and to pay 1 month before tour starts. The rest amount is to pay at check-in on day of the tour departure.

Tour Inclusions

Each Khmer Ways tour includes different services in terms of included activities, meals and transport. These details are included on the tours description. Khmer Ways reserves the right to change inclusions as listed due operational or other factors.

Cancellation By You

Should you choose to cancel a booking, Khmer Ways must be notified by email or by phone.
No cancellation fees apply for our day tours, except for Kulen Mountain Adventure and Jungle Discovery Trek. If customers should cancel the tour after 7:00 pm the evening before the tour, a fee of $20 per person will apply.

The following cancellation fees apply for customized tours:
– 90 to 31 days before departure, loss of 25% of tour cost.
– 30 days or less before departure, loss of 50% of tour cost.

Cancellation by Khmer Ways

In the event that Khmer Ways cancel a tour, notification will be given no less than 7 days before the departure date of the trip. Khmer Ways Tours will return all money paid for the tour cost. Khmer Ways Tours is not liable for any other money paid, including flight ticket purchases or accommodation bookings. Please note this excludes cancellations due to conditions outside Khmer Ways Tours control such as natural disaster, political instability, etc. In such an event no money will be returned by Khmer Ways Tours and you will have to make a claim on your travel insurance.

Itineraries

Khmer Ways Tours reserves the right to change advertised itineraries before or during a tour in the interests of safety resulting from weather, safety, changed local conditions, disease or natural disaster. The tour leader or guide during a tour has the right to make any necessary changes to the itinerary for the reasons listed. Any client not adhering to changes made for these reasons will be deemed to have left the tour and is no longer under the care of Khmer Ways Tours.

Personal Responsibility

Due to the nature of the style and locations that Khmer Ways Tours operate in, Khmer Ways and their guides, leaders and support staff do not accept any responsibility for any loss, injury, illness, damage, accident, fatality, delay or inconvenience experienced from time of departure to time of return arising out of any such adventure trip organized by Khmer Ways Tours.

Privacy Statement

Your personal information Khmer Ways Tours collects with your booking will not be provided to third party suppliers. Your email address will not be shared with anyone.

Acceptance Of Conditions

By booking a Khmer Ways tour you agree to the terms and conditions as read.